Shipping policy

Shipping Policy

Last updated: [08.01.2025]

At Monare Mason D’Élégance, we aim to ensure fast, reliable, and secure delivery of all orders. Below you will find all the information about our shipping process within the Netherlands and the European Union (EU).

Shipping Destinations

We currently ship to:

• The Netherlands

• All EU countries

Shipping outside the EU? Please contact us directly at [info@masondelegance.com] for possible arrangements.

Delivery Times

Please note: These are estimated delivery times. Delays may occur due to high order volumes, holidays, or customs procedures (for some EU regions).

Order Processing

• All orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a shipping confirmation with a tracking number once your order is dispatched.

Carriers

We ship with trusted delivery partners such as PostNL, DHL, or DPD, depending on the destination.

Customs & Duties (within EU)

Orders within the European Union do not incur customs duties or additional import taxes.

Delivery Issues or Delays

If you haven’t received your package within the estimated timeframe, please contact us at [info@masondelegance.com] with your order number. We will investigate the issue and assist you promptly.

Incorrect Address

Please make sure your shipping information is correct. We are not responsible for packages lost due to incorrect or incomplete addresses. If a package is returned to us, the customer is responsible for reshipment costs.

Questions?

For any further information about shipping, feel free to contact us:

📧 info@masondelegance.com